Supercharging B2C Sales:
Using SELLENCE PANDA has a 25% Cart Recovery Rate
In Numbers:
Meet Panda
Panda is one of the first mattress companies to offer a fully online shopping experience for mattresses, linen, and bed frames, making it one of the leaders in the space. From its sustainable, toxin-free memory foam mattresses to its sleep accessories, Panda products are known for being high quality and affordable.
Developed by a team of scientists and sleep specialists, Panda mattresses are designed to improve sleep health without breaking the bank. In addition to focusing on sustainability, affordability, and quality, Panda is big on customer experience. This extends far beyond the convenience of shopping for a mattress online. It includes offering customers the option to try their mattresses risk-free for 100 nights with a full money-back guarantee.
Reduce Cart Abandonment
The Challenge
The other challenge was winning their customers’ trust. Purchasing a mattress is a big decision, and most shoppers are used to purchasing in-store. The shift to online means that Panda had to work hard to win their customers’ trust and support them throughout the buyer’s journey or risk losing the sale. And the reality is that a good website isn’t always enough to guide an interested customer through the sales process.
Rethinking sales
The Solution
Using Sellence AI, the Panda was able to:
- Overcome barriers to purchase
- Reach out at revenue-generating moments
- Reduce the strain on their customer support team
- Fix the sales process
Sales supercharged
The Outcome
Sellence helped Panda change its approach to sales. With invaluable insights into customer behavior, Panda was able to reduce cart abandonment and transform its overall customer experience.
Supercharged sales
Sellence’s platform helped the Panda team identify revenue-generating moments that are more likely to result in a sale. By reaching out at the right time, sales increased.
Reduced customer service tickets
Sophisticated retention
Overcome objections with AI
Understanding the customer is key in sales, and that’s where Sellence excels. Drawing on AI and the science of persuasion, Sellence suggests prompts to overcome barriers to purchase and customer objections.
Overcome objections with AI
Our real-time insights helped Panda identify areas for improvement in their sales process and product descriptions and recommended ways to fix these.
Sellence boosted our conversion rate among interested buyers and enhanced our overall customer experience. For a product like Panda, it proved invaluable in earning our customers’ trust.
